I’ve been thinking a lot about the Waku service marketplace. Something has been bugging me greatly. It seams we have 2 very different designs coexisting.
In social media terms, there is 2 types of design called big and small world. Small world social media was the first. IRC, MSN messenger and early Facebook are all small world social media. Now contrast this with Tiktok, Instagram and X. The latest and greatest in big world design.
Very different experiences wouldn’t you agree? What is it specifically that makes them so different and why does it matter to us designing a service marketplace?
It matters because Waku is a communication technology for human beings. Even if we don’t transmit cat pics and memes like social media, how people communicate will be shaped by our design decisions.
Small World
I think the main characteristic of small world design is localism. The entire design is centered around the user. What I mean by that is without the user’s perspective this cyberspace cannot be experienced. What does Facebook from 2010 looks like to a non-user, or a user with no friends?
The Facebook I remember is me and my high school friends sharing low-res video of us doing stupid shit for laughs.
The tech by design (or not) was putting the spotlight on us. Each of us a universe, in aggregate a multiverse of social bonds.
Big World
Algorithmic feeds were a turning point. The focal point shifted to what is outside, we all became spectators. How could your friend’s funny video compete with the absolute funniest the internet had to offer?
Being exposed to so much information is both good and bad. Unrealistic beauty standards or inspirational greatness, tailor made eco-chamber or opposing opinions, real and fake conspiracy theories, connect with like-minded individuals or be harassed by ass-holes, the list goes on…
Waku service marketplace through this lens
I’m not sure if my descriptions are balanced but I do not think one is better than the other. I just want to make sure we know in which category our design will end up.
Must a service provider share a community with you (even if anonymous)?
Should providers be interchangeable?
What are we optimizing for; user, app, provider or the community?
Big worlds must be searchable, small worlds are discovered.
Big worlds needs explicit reputation, in a small world it’s implicit.
Every design decisions we will make fall somewhere on this spectrum.
WDYT?